In our review of Silk & Snow mattress complaints listed on the Better Business Bureau, the company had 37 total complaints in the last 3 years.
Based on their size, this number of complaints feels about what we’d expect. For reference, some of the largest mattress companies have about 90-120 complaints in the same three-year period.
Here is a breakdown of the types of common complaints we saw:
- 47.1% involve Product Issues
- 26.5% involve Delivery Issues
- 14.7% involve Service or Repair Issues
- 11.6% involve Miscellaneous Billing, Ordering, or Customer Service Issues
As of early 2026, the Better Business Bureau (BBB) states that Silk & Snow maintains an A rating. This largely reflects the speed and thoroughness of their responses to complaints and not necessarily the percentage of satisfactory resolutions.
Specific Complaints From Around the Internet
“I received my original mattress on October 27, 2025, for $1,350.00, and it arrived defective. Silk & Snow provided a replacement, but the first replacement mattress was also defective with the same issue.”
– BBB Complaint, Product Issue
The above complaint includes a follow-up from the customer saying the resolution was satisfactory, but the repeated product defect issue is concerning. This next complaint involves a bad delivery experience followed by unsatisfactory customer service from Silk & Snow.
“Extremely Disappointed – Terrible Delivery Experience and Zero Accountability”
BBB Complaint, Delivery Issues
This third complaint from Reddit focuses on unusually strong, lingering off-gassing smell – an issue that our own testing showed (perhaps not to the same degree).
“Silk and Snow has a great mattress for a great price however, I think I know why it’s so cheap now. The fumes are intolerable for me. After 72 hours, sleeping on top of this mattress has me waking up in the middle of the night with difficulty breathing.”
Reddit, Silk & Snow Mattress Fumes and Smell
Finally, the complaint below details a frustrating refund experience, and is one of the most scathing reviews of Silk & Snow we could find.
“They will find EVERY single way to NOT pay you your money back. We have been waiting a month and half now for our refund, because they have no intelligent people in accounting that can figure out a refund to a new cc, since the last cc was compromised.”
All that said, these are specific complaints and not necessarily typical for the average Silk & Snow customer. Trustpilot shows a 3.9/5 star rating for Silk & Snow, based on 477 online reviews.
