No, Silk & Snow mattresses do not normally sag, but this can be a common issue among those posting complaints online.
Body impressions can form normally over time, due to sleeper weight, an improper foundation, or other environmental factors. Rotating the mattress every 6-12 months can allow the mattress to wear more evenly.
Excessive sagging is generally protected by the Silk & Snow warranty. That said, different mattresses require different sagging depths for warranty coverage.
The Silk & Snow Original mattress requires sagging greater than 1.0″ for warranty coverage. Meanwhile, the Silk & Snow Hybrid and Silk & Snow Organic require sagging that is greater than 2.0″ to qualify for the same coverage.
The brand requires photographs showing indentation measured with a level string stretched across the mattress and a ruler measuring the vertical distance to the indentation’s lowest point.
