In our review of Brooklyn Bedding mattress complaints listed on the Better Business Bureau, the company had 50 complaints in the last 3 years.
Here is a breakdown of the type of common complaints we saw.
- 48% of complaints involved problems with the product.
- 38% of complaints involved warranty issues.
- 10% of complaints involved advertising or sales issues.
- 3% of complaints involved delivery issues.
How were the complaints addressed?
Every complaint that was listed was personally responded to by a representative from Brooklyn Bedding.
Complaints included those against Brooklyn Bedding directly, as well as sub-brands like Titan, Plank, etc.
Other Common Complaints from Around the Internet
Complaints on Reddit didn’t show any glaring consistency in issues, but did mention things like excessive off-gassing and the mattress being firmer than expected.
Reddit
TrustPilot, although a popular review forum, had issues with brand recognition—some reviews cited issues with Brooklyn Bedding mattresses, but many complaints were written toward “Brooklyn dog begs”. This is a notable oversight and ultimately hurts the score of Brooklyn Bedding more than necessary.
TrustPilot
