Zinus mattresses come with a 10-year warranty under which customers can receive the full value of a defective mattress, provided they meet specific terms and conditions.
The key conditions are:
- You must be the original purchaser of the mattress
- The law tag must be intact and still sewn in the mattress
- The cover must be unopened and unwashed
- Proof must be provided that the mattress was on an approved foundation
- There must be indentation(s) or visible sagging at least 1.5″ deep when no weight is applied
- There cannot be any physical damage or stains
