In our review of Zinus mattress complaints listed on the Better Business Bureau, the company had 97 total complaints in the last 3 years. They also have a 1.6/5 stars on Trustpilot.com, which is a “bad” rating.
Here is a breakdown of the types of common complaints we saw:
- 69.1% involve Service or Repair Issues
- 17.5% involve Product / Quality Issues
- 4.1% involve Delivery Issues
- 4.1% involve Sales and Advertising Issues
- 3.1% involve Order Issues
- 2.1% involve Customer Service Issues
As of Fall 2026, the Better Business Bureau (BBB) lists that Zinus has an A+ rating, which is purely a reflection of their responsiveness to official complaints and not an indication of their satisfaction.
It’s worth noting that Zinus had a class action lawsuit regarding fiberglass in their mattresses. However, they removed fiberglass from their mattresses in 2024. In a search for complaints, the fiberglass issue is bound to come up a lot, especially around 2024 and prior.
Specific Complaints From Around the Internet
“… my experience with Zinus products and customer support has been extremely disappointing.
The same mattress appears to be marketed under multiple different names across different retailers and websites, often at significantly different prices. This creates unnecessary confusion for customers trying to understand exactly what they are purchasing and whether they are comparing equivalent products.”
From Gui on Trustpilot.com 1/5 stars
“I am filing a complaint against Zinus, Inc. for shortchanging my refund and withholding it on a defective, hazardous mattress purchased from [REMOVED] that caused my daughter severe skin rashes and allergic reactions.”
“I’m one of three people I know who lost hundreds or thousands of dollars worth of property due to Zinus mattresses leaking fiberglass. It got on everything I owned and I couldn’t deal with it anymore, so I tossed everything when I moved. All of my linens, bedding, pillows, couch, and most of my clothes.
100% not worth the risk.”
– From user dibbiluncan on Reddit
