Let’s face it, there’s no perfect mattress. With every sleeper having different needs, there are bound to be some complaints along with way.
When we did a deep-dive into Helix mattress complaints, two of the repetitive themes we found included poor customer service and issues with pressure relief.
#1. Poor Customer Service
Complaints included issues with returns, issues with product knowledge from customer service representatives, and inability to send spare parts.
#2. Pressure Relief Issues
Pressure relief was another complaint we noticed from some sleepers. Sleepers complained of lower back pain and ended up swapping the mattress for an alternate brand.
That being said, not every mattress is for everyone. Helix offers a 100-night trial period and a 15-year warranty with free shipping and returns.
