In our review of Layla mattress complaints listed on the Better Business Bureau, the company had 50 complaints in the last 3 years.
Most complaints are subjective, however, many complaints due share similar themes.
Here is a breakdown of the types of common complaints we saw.
- 30% of complaints involved problems with the product
- 16% of complaints involved delivery issues
- 6% of complaints involved warranty issues
- 2% of complaints involved advertising or sales issues
- 2% of complaints involved billing issues
How were the complaints addressed?
Every complaint was personally addressed by a customer service agent from Layla. However, most customers either didn’t reply or were dissatisfied with the response they received.
Other Common Complaints from Around the Internet
Some customers say Layla mattresses become less comfortable over time, resulting in back pain. Others complain about premature wear and tear, sagging, and quality issues that seem to occur within months of purchase.
Reddit
From 2 sourced reviews, 50% were 3-star and 50% were 1-star. This gives Avocado an average rating of only 3.2 out of 5.
TrustPilot
