In our review of Leesa mattress complaints listed on the Better Business Bureau, the company had 9 complaints in the last 3 years.
This number is significantly lower than what we normally see, which could be due to the company’s dedication to customer satisfaction. Additionally, Leesa mattresses have a flexible return policy and a 10-year hassle-free warranty.
Here is a breakdown of the types of common complaints we saw.
- 44% of complaints involved problems with the product;
- 11% of complaints involved delivery issues;
- 11% of complaints involved warranty issues.
How were the complaints addressed?
Every complaint made to the Better Business Bureau was personally addressed by a representative from Leesa Sleep. Some customers accepted the response received, whereas others didn’t reach a resolution.
Other Common Complaints from Around the Internet
Some customers say the Leesa mattress offers excellent comfort and support but doesn’t last long. Over time, the mattress may soften up and begin to sag, which can result in lower back pain.
Reddit
Most buyers agree that Leesa mattresses are high-quality, but some say the stitching could be better. One customer reported feeling too hot while sleeping on his new mattress.
Consumer Affairs
From 74 sourced reviews, 60% were 5-star, 5% were 4-star, 8% were 3-star, 8% were 2-star, and 19% were 1-star. This gives Leesa an average rating of 4.4 out of 5.
TrustPilot
