In our review of Tempurpedic mattress complaints listed on the Better Business Bureau, the company had 679 complaints in the last 3 years. However, this number reflects the joint Tempur Sealy International brand, which is one of the largest in the world. So while this volume seems high, it’s important to remember the size of the company.
Tempurpedic has been in business for three decades and, therefore, has more customers than other brands. Additionally, most complaints are subjective.
The BBB currently gives Tempur Sealy International an A+ rating, primarily because they are highly responsive to these complaints.
Here is a breakdown of the types of common complaints we saw:
- 76% of complaints involved problems with the product.
- 7% of complaints involved warranty disputes.
- 8% of complaints involved issues with their “White Glove” delivery
- 7% of complaints involved billing issues.
- 2% were miscellaneous complaints
How were the complaints addressed?
Every complaint was addressed by a customer service agent from Tempurpedic. Most buyers who received a response found it unsatisfactory, unclear, or irrelevant.
Other Common Complaints from Around the Internet
Some Reddit users say it takes months to break into a Tempurpedic mattress, resulting in discomfort and aches. Others are not satisfied with the foam quality or find the mattress too firm, too soft, or too hot.
Reddit
Tempurpedic mattresses can cause issues like back pain, sweating, headaches, and overall discomfort (in some people). They may also begin to sag prematurely, and it’s not always easy to initiate a return. Additionally, many customers say they’ve had their warranty claims denied.
Consumer Affairs
From 118 sourced reviews, 4% were 5-star, fewer than 1% were 3- and 4-star, 2% were 2-star, and 92% were 1-star. This gives Tempurpedic an average rating of only 1.2 out of 5.
TrustPilot
