In our review of Tempurpedic mattress complaints listed on the Better Business Bureau, the company had 747 complaints in the last 3 years.
This number is much higher than what we normally see, but it doesn’t necessarily reflect the company’s reputation.
Tempurpedic has been in business for three decades and, therefore, has more customers than other brands. Additionally, most complaints are subjective.
Here is a breakdown of the types of common complaints we saw:
- 76% of complaints involved problems with the product.
- 7% of complaints involved warranty issues.
- 4% of complaints involved advertising or sales issues.
- 3.7% of complaints involved delivery issues.
- 3% of complaints involved billing issues.
How were the complaints addressed?
Every complaint was addressed by a customer service agent from Tempurpedic. Most buyers who received a response found it unsatisfactory, unclear, or irrelevant.
Other Common Complaints from Around the Internet
Some Reddit users say it takes months to break into a Tempurpedic mattress, resulting in discomfort and aches. Others are not satisfied with the foam quality or find the mattress too firm, too soft, or too hot.
Reddit
Tempurpedic mattresses can cause issues like back pain, sweating, headaches, and overall discomfort (in some people). They may also begin to sag prematurely, and it’s not always easy to initiate a return. Additionally, many customers say they’ve had their warranty claims denied.
Consumer Affairs
From 118 sourced reviews, 4% were 5-star, fewer than 1% were 3- and 4-star, 2% were 2-star, and 92% were 1-star. This gives Tempurpedic an average rating of only 1.2 out of 5.
TrustPilot
