In our review of Casper mattress complaints listed on the Better Business Bureau, the company received 175 complaints in the last 3 years.
This number is higher than what we normally see, but it doesn’t necessarily mean there’s something wrong with the brand. Casper has been in business for 14 years, so the large number of complaints may be partly due to its popularity compared to other brands.
Here is a breakdown of the most common complaints we saw.
- 32% of complaints involved problems with the product
- 16% of complaints involved delivery issues
- 8% of complaints involved warranty issues
- 2% of complaints involved advertising or sales issues
- 0.5% of complaints involved billing issues
How were the complaints addressed?
Every complaint was personally addressed by a customer service agent from Casper Sleep. Buyers were more or less satisfied with the responses received, leading to a complaint resolution rate of around 24% over the past year.
Other Common Complaints from Around the Internet
Some customers say that Casper mattresses cause them to overheat at night. One solution is to use a mattress protector and avoid polyester or microfiber sheets.
Reddit
Casper offers a large selection of mattresses designed for comfort and support. However, its products may still cause back pain in some people. Other potential issues include premature wear and tear, excessive sinkage, and high motion transfer.
Consumer Affairs
From 6,044 sourced reviews, 70% were 5-star, 14% were 4-star, 5% were 3-star, 3% were 2-star, and 8% were 1-star. This gives Casper an average rating of 3.7 out of 5.
TrustPilot
