In our review of DreamCloud mattress complaints listed on the Better Business Bureau, the company had 467 complaints in the last 3 years.
The number of complaints is higher than what we typically see within the same 3-year period from other brands. However, these figures may be due to DreamCloud’s popularity compared to other companies.
Here is a breakdown of the type of common complaints we saw.
- 56% of complaints involved problems with the product.
- 26% of complaints involved delivery issues.
- 4% of complaints involved advertising or sales issues.
- 4.5% of complaints involved warranty issues.
How were the complaints addressed?
Every complaint made to the Better Business Bureau was personally addressed by a customer support agent from DreamCloud. As a result, more than 100 complaints have been closed over the past year. Most customers seem to be satisfied with the response received.
Other Common Complaints from Around the Internet
Multiple complaints on Reddit mentioned the mattress starting to sag in less than a year, lacking proper padding, or causing hip pain. However, some customers experienced the opposite. Other complaints were related to customer service.
Reddit
Most complaints on Consumer Affairs mention the mattress sagging, arriving too late, or feeling too bouncy. Again, customer service seems to pose the most problems.
Consumer Affairs
From 14 sourced reviews, 79% were 1-star, 7% were 2-star, and 14% were 4-star. This gives DreamCloud an average rating of only 2.6 out of 5. However, this rating will likely go up as the number of reviews increases.
TrustPilot
