In our review of Bear mattress complaints listed on the Better Business Bureau, the company had 88 complaints in the last 3 years.
Many complaints are based on personal experiences, as no two people will experience a mattress in exactly the same way.
Here is a breakdown of the type of common complaints we saw.
- 60% of complaints involved problems with the product.
- 40% of complaints involved delivery issues.
How were the complaints addressed?
Every complaint that was listed was personally responded to by a representative from Bear.
Whether or not the responses were deemed satisfactory varied by each customer who complained. In some cases, returns were offered and the issue was resolved.
In other cases, the issue was responded to, but not resolved and the sleeper remained upset.
Other Common Complaints from Around the Internet
Multiple complaints on Reddit mentioned the mattress being too firm as well as not understanding the recommendation the the Bear mattress is for athletes
Reddit
Issues from Consumer Affairs complained about slow shipping speeds and linking the mattress to increased back pain (personal to each individual sleeper)
Consumer Affairs
From 4 sourced reviews, 75% were 5-star and 25% of reviews were 1-star. This gives Bear an average rating of only 3.4 (out of 5). That being said, it is my expectation that this average would go up with a higher number of reviews. There was only a single 1-star review.
TrustPilot
