In our review of GhostBed mattress complaints listed on the Better Business Bureau, the company had 23 complaints in the last 3 years.
This number is significantly lower than we typically see within the same 3-year period from other brands. However, only two complaints have been resolved over the last 12 months.
Here is a breakdown of the most common complaints we encountered.
- 69.5% of complaints involved problems with the product
- 13% of complaints involved warranty issues
- 8% of complaints involved advertising or sales issues
- 4% of complaints involved billing issues
As you can see, there were no complaints related to the product delivery.
How were the complaints addressed?
Most complaints listed on the Better Business Bureau were personally addressed by a GhostBed customer service rep. But even so, the majority of customers were not satisfied with the answer received.
Other Common Complaints from Around the Internet
Multiple complaints on Reddit are related to GhostBed’s customer service. Some buyers were unable to modify or cancel new orders, return their products, or communicate with the company’s reps.
Reddit
While there are few complaints concerning the product quality, most buyers say it’s virtually impossible to cancel an order. The customer service seems unresponsive and unwilling to help.
Consumer Affairs
From 92 sourced reviews, 2% were 5-star, 1% of reviews were 4-star, 2% were 3-star, and 95% were 1-star. This gives GhostBed an average rating of only 1.3 out of 5.
TrustPilot
