In our review of GhostBed mattress complaints listed on the Better Business Bureau, the company had 92 complaints in the last 3 years. This is up substantially from 23 complaints over the previous 3-year period.
Overall, GhostBed has a B+ rating on the BBB, which suggests their responsiveness and resolution strategy are good but not up to the highest standards.
GhostBed has only resolved 16 complaints over the last 12 months.
Here is a breakdown of the most common complaints we encountered.
- 60% of complaints involved their trial period and difficulty initiating returns
- 18% of complaints involved refund deductions and bundled items
- 12% of complaints involved product quality and sagging
- 6% of complaints involved delivery and cancellations
- 4% of complaints involved warranty disputes
How were the complaints addressed?
Most complaints listed on the Better Business Bureau were personally addressed by a GhostBed customer service rep. But even so, the majority of customers were not satisfied with the answer received.
Other Common Complaints from Around the Internet
Multiple complaints on Reddit are related to GhostBed’s customer service. Some buyers were unable to modify or cancel new orders, return their products, or communicate with the company’s reps.
Reddit
While there are few complaints concerning the product quality, most buyers say it’s virtually impossible to cancel an order. The customer service seems unresponsive and unwilling to help.
Consumer Affairs
From 92 sourced reviews, 2% were 5-star, 1% of reviews were 4-star, 2% were 3-star, and 95% were 1-star. This gives GhostBed an average rating of only 1.3 out of 5.
TrustPilot
