In our review of Awara Sleep mattress complaints listed on the Better Business Bureau, the company had only 33 complaints in the last 3 years, far below the average number we see from similar companies.
Furthermore, of those complaints, 10 issues have been solved over the last 12 months.
Here is a breakdown of the most common complaints we encountered.
- 87% of all complaints involved problems with the product
- 6% of complaints involved delivery and warranty issues
- 3% of complaints involved delivery issues
How were the complaints addressed?
Every complaint was personally addressed by a customer service rep from Awara, and most customers were satisfied with the response received.
However, some buyers either requested further information or didn’t reply to the agent in charge of their case.
Other Common Complaints from Around the Internet
Some customers find the Awara mattress too firm or too short (though it’s a standard size). Others complained about the company’s return policy or customer service.
Reddit
Awara offers high-quality mattresses made from organic, eco-friendly materials, but its customer service could be better. Most buyers who complained about the brand said they had difficulty reaching out to an agent. Some have sent multiple emails and called several times without getting any response.
Consumer Affairs
From 5 sourced reviews, 20% were 2-star and 80% were 1-star. This gives Awara an average rating of only 2.5 (out of 5).
TrustPilot
