In our review of Puffy LLC complaints listed on the Better Business Bureau, there were 43 complaints in the last 3 years.
Here is a breakdown of the types of common complaints we saw.
- 42% involve warranty and service-related issues
- 28% involve product performance
- 16% involve delivery and shipping
- 12% involve “free trial” terms and donation return requirements
- 2% involve billing errors or duplicate charges
Puffy LLC is not accredited by the BBB, so they do not have a grade A-F available. However, we can see that Puffy is fairly responsive to complaints and, at the very least, will attempt to resolve issues with dissatisfied customers.
Other Common Complaints from Around the Internet
Multiple Reddit comments can be found complaining about the price of Puffy models compared to other brands as well as having to argue to have them honor their warranty. Another frequent topic is the deep level of sinkage paired with slow-responding material that makes shifting positions bothersome.
Most reviewers were somewhat happy with their experience overall. However, opinions on customer service are mixed. While some people found the staff to be polite and helpful, others reported difficulties in resolving issues and expressed dissatisfaction with the support received.
