In our review of Amerisleep mattress complaints listed on the Better Business Bureau, the company had 58 complaints in the last 3 years.
Many complaints seemed to be based on personal experiences, as no two people will experience a mattress in exactly the same way. That being said, here is a breakdown of the type of complaints we saw.
- 57% of complaints involved problems with the product
- 23% of complaints involved delivery issues
- 20% of complaints involved warranty issues.
How were the complaints addressed?
Every complaint that was listed was personally responded to by a representative from Amerisleep.
In some cases, Amerisleep apologized for the delays and requested photos of proof to be provided by the customer. (standard practice for most mattress returns).
Responses seemed to side with the consumer, opting for mattress refunds or product replacement.
