In our review of Allswell mattress complaints listed on the Better Business Bureau, the company had only 6 complaints in the last 3 years.
This number is significantly lower than what we typically see within the same 3-year period from other brands. One explanation is that Allswell Home was launched in 2018, so it’s a relatively new company.
Here is a breakdown of the types of common complaints we saw.
- 33% of complaints involved problems with the product
- 67% of complaints involved delivery issues
How were the complaints addressed?
Every complaint was personally addressed by a customer service agent from Allswell. But even so, only 3 out of 6 customers reported being satisfied with the response received.
Other Common Complaints from Around the Internet
Most buyers seem satisfied with the Allswell mattress, saying it provides great pressure relief. According to one customer, the springs tend to bow out toward the side of the bed he sleeps on, but he still finds the mattress comfortable and supportive.
Reddit
From 2 sourced reviews, one was a 3-star and one was a 5-star. This gives Allswell an average rating of 3.5 out of 5.
TrustPilot
