In our review of Ashley Sleep mattress complaints listed on the Better Business Bureau (BBB), the company had 848 complaints in the last 3 years.
This number is significantly higher than what we normally see, but Ashley Sleep is a part of the larger Ashley Furniture umbrella.
As a company, Ashley Furniture sells a wide range of products, not just mattresses. In addition, the company has been in business since 1945, so it’s more popular than many other brands.
Here is a breakdown of the types of common complaints we saw.
- 52% of complaints involved problems with the product
- 24% of complaints involved delivery issues
- 15% of complaints involved warranty issues
- 4% of complaints involved advertising or sales issues
- 2% of complaints involved billing issues
How were the complaints addressed?
Ashley’s customer service agents addressed every complaint made to the BBB. Most buyers were satisfied with the response they received, but some didn’t reply to the agent who addressed their inquiries.
Other Common Complaints from Around the Internet
Many customers would choose the Ashley Sleep mattress for its affordable price. However, some expressed concern about the negative reviews listed on the BBB, saying they were quite accurate.
Reddit
Ashley Furniture offers thousands of home goods at relatively low prices, but its customer service seems unreliable and unresponsive. Many buyers say they had a hard time returning their orders or reaching out to an agent.
Consumer Affairs
From 378 sourced reviews, 4% were 5-star, 1% were 4-star, 1% were 3-star, 3% were 2-star, and 91% of reviews were 1-star. This gives Ashley Furniture an average rating of only 1.2 (out of 5).
TrustPilot
